Crisis Intervention is available 24 hours per day 365 days per year via the three digit dialing code 2-1-1 or 1-561-383-1111.

Trained staff and volunteers provide immediate support to callers who:

• are in acute emotional distress;
• are or perceive themselves to be in life-threatening situations;
• are in danger to themselves or to others;
• are hysterical, frightened or otherwise unable to cope with a problem.

The objective of Crisis Intervention is to:

• defuse the critical nature of the situation;
• ensure the person's safety;
• and return the individual to a state of equilibrium in order to capably identify and seek solutions to the problem.

Crisis Intervention staff and volunteers:

• listen actively with concern;
• encourage open expression of feelings;
• help the person gain an understanding of the crisis;
• help the individual gradually accept reality;
• help the person explore ways of coping;
• and link the person to social services.