211 receives on average 5 Domestic Violence calls per day.


October 2014- The staff at 211 HelpLine receive on average 5 calls per day from people who are struggling with domestic violence. Calls have come from both women and men, elders, teens, family members and friends, all concerned about the wellbeing of themselves or a loved one.

Nationally statistics show that:

•    On average nearly 20 people per minute are victims of violence by an intimate partner (US).
•    1 in 3 women and 1 in 4 men have experienced violence by an intimate partner during their lifetime.

      (Statistics from the National Coalition Against Domestic Violence)

During the period from July 1, 2013 through June 30, 2014 the 211 staff answered 1,751 Domestic Violence/Victim calls that included stories like these:

  • A woman has been in a 10 year relationship with an abusive man. She wanted to leave  but has no family or friends and     has nowhere else to go.
  • A man is concerned for his safety because his wife got really violent this time-after heavily drinking and cut him.
  • The sister of a woman was concerned about her 6 year old niece whose mother (her sister) is in an abusive relationship with a boyfriend in which she has had bones broken from physical violence.
  • A man called from jail to threaten his girlfriend- stating he was going to go after her for getting him arrested. She dialed 2-1-1 to talk about her fears and find out what she needed to do to be safe.
  • A teen called because his father and mother continually beat him and he could no longer take this and has run away.

“As we take these calls, 211 staff are always concerned about safety. We want to make sure that the person calling is in a safe place right now…if not we will work with advocates to get them to a safe place,” said Cheryl Zenon 211’s Training & Quality Assurance Coordinator. “We work closely with PBC’s Victim Services Advocates, PBSO, and the local shelters such as AVDA (Aid to Victims of Domestic Abuse), and the YWCA.”

“It is disheartening…very difficult when victims cross county and state lines to escape a violent abuser…because they are not in immediate danger from the abuser they may not be able to get shelter immediately if there is no space,” shared 211 Resource Specialist Nakita. “Leaving without financial resources is tough. We recently had a woman who had to sleep with her children in their car until help was available,” added 211 Resource Specialist Marie.

Many women seek restraining orders which help bring legal protection from an abuser. Though these are important...they can be violated. Women must be on the alert to keep themselves and their children safe.

Have a Safety Plan:
Should you need to escape- keep in a hidden but accessible place:

Spare house & car keys; money; important documents (ID, birth certificates, social security cards, deeds, lease, rental agreement, insurance papers etc.) bankbooks/checkbooks; address books; medical records; jewelry; legal documentation such as passports, green cards, divorce papers; welfare identification.

Some victims may not be ready to leave…other help is available. Support groups, education and counseling are available. Remember that abuse can also come in other forms such as verbal, emotional and financial.

“Just having a caring person at the other end of the line can add a supportive piece,” said 211 PIO Patrice Schroeder. She encourages anyone experiencing DV or worried about someone who is being victimized to make the call to 2-1-1.

Calls to 211 are free, confidential, non-judgmental and available any time of day or night. Resources are available for people of all ages.
Nonprofit 211 Helpline’s mission is to connect people to services 24 hours a day by understanding their individual emotional, financial and community needs and to support the health & human service system as a whole.
Special thank you for the support of our major funders: Children’s Services Council, United Way, The Board of County Commissioners, and the Southeast Florida Behavioral Health Network.



Category Tag(s): 211 News