AGENCY HISTORY TIMELINE
 

  • 1971 - Crisis Line Info & Referral Services founded as drug hotline                
  • 1974 - Sunshine Telephone Reassurance Program 
  • 1981 - Funds from United Way expand our service to include Information and Referrals (PBC)
  • 1985 - Elder Crisis Outreach 
  • 1989 - Designation by PBC Comprehensive Plan as central access point to county’s health and human services system
  • 1996 - Accreditation by American Association for Suicidology
  • 2000 - FCC designates 2-1-1 nationally
  • 2000 - Agency selected to provide 211 services for PBC
  • 2001 - Expansion to Martin, St. Lucie, and Okeechobee Counties
  • 2001 - Accreditation awarded by AIRS
  • 2005 - Indian River County added to service-area
  • 2006 - Nonprofits First Gold Level Certification (re-certified annually) 
  • 2007 - Name officially changed to 211 Palm Beach / Treasure Coast
  • 2010 - Rape Crisis Victim of Violent Crimes Hotline contract
  • 2012 - Reaccredited with AIRS
  • 2013 - Special Needs Helpline established for PBC
  • 2013 - Accreditation by Contact USA for Lifeline Crisis CHAT
  • 2014 - Help Me Grow initiative in all five counties
  • 2014 - Reaccredited with American Association for Suicidology
  • 2015 - Transitioned to Service Point for client tracking
  • 2015 - Contracted to answer calls for Southeast Florida Behavioral Health Network
                to manage the Substance Abuse Call Line
  • 2015 - 211 CHAT and text messaging launched
  • 2016 - Contracted to moderate Lifeline’s social media nationally
  • 2017 - Transitioned to new phone system (Avaya & Datel software)
  • 2017 - Text messaging expanded to 24/7

Revised 4/25/18